: Terms and Conditions

Welcome to the terms and conditions for using the ginagrnw.store website. By placing an orderwith us, you are agreeing to accept these terms and conditions. Our terms and conditions can potentially change at any time, and it is up to you to check them regularly before ordering products in case there are any changes. If you don’t agree with the terms and conditions set out below, you shouldn’t use or access this website. If you have any queries about our terms and conditions, please contact [email protected].


GINA GRNW’s total liability for any claim, however it arises, will not exceed the price of the goods supplied by GINA GRNW to the customer, together with any postage costs incurred. GINA GRNW will not be liable for any resulting customer loss, whether this arises from a breach of duty in contract or in any other way. GINA GRNW cannot accept any liability for a failure to comply with specific instructions stated in a catalogue or on the website. This statement does not affect customers’ statutory rights. The terms do not affect your statutory rights.


Your contract for purchases made through ginagrnw.store is with GINA GRNW, and all goods ordered by you are for your own private and domestic use only and are not for resale. You must be eighteen years old or older. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site. All details you provide to GINA GRNW for the purpose of ordering or purchasing goods must be true, accurate, current and complete in all respects; and the credit card you are using must be your own and there must be sufficient funds in your account to cover payment of the product(s) ordered. You agree that email can be used as a long-distance means of communication.



GINA GRNW reserves the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you: if you fail to make payment to us when due if you breach any of our terms and conditions if, when requested by us to do so, you fail to provide within a reasonable time frame, enough information to let us to check the accuracy and validity of any information supplied by you, or your identity if we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on ginagrnw.store



You agree that if you break these Conditions, or if any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that GINA GRNW or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your personal information unless you can prove that such use was fraudulent.



These terms are governed by Swiss law and you can bring legal proceedings in respect of the products in the Swiss courts.



When placing an order, you agree that any and all information given is accurate and complete. All orders are subject to acceptance and product availability. Availability information for products is listed on each individual product description. All prices listed on ginagrnw.store are correct at the time of entering the information, but we reserve the right to change prices of any product at any time. No contract for the sale of any product will exist between you and ginagrnw.store until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email. A confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method and cost. You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect. If your order has not been accepted, you will receive an email from us telling you the reasons why.



Goods will be sent to the address given by you in your order.  If your delivery address is outside the United Kingdom, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note customs policies vary widely from country to country. We recommend you to contact your local customs office for further information. Please note international shipments may be subject to cross-border inspections by customs authorities. 



ginagrnw.store accepts most major credit cards and PayPal. All credit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.



You have the right to cancel your order with us, provided you give us written notice any time after your order has been placed, up until 14 working days from the day after you received your order.  If you haven’t submitted an order, you may clear a product in your shopping cart at any time by clicking the ‘Remove’ button next to it. If you have submitted your order and received a confirmation email from ginagrnw.store, you can still cancel your order as long as it is before 1pm on the day you placed the order. Please email your cancellation marked ‘URGENT CANCELLATION’ to [email protected] and list your name, address, product ordered and order code on the email. If you wish to cancel your order after 1pm on the day you placed your order, you will need to wait until you receive the product and then follow our Returns procedure.  Once we’ve heard from you that you wish to cancel an order, any sum debited to us from your credit card will be re-credited to that credit account within 14 days of your order, provided the goods you return are in the same condition that they were in when delivered to you. You will be liable for any charges incurred when returning the goods to ginagrnw.store, unless the return is as a result of an error on our side. Due to the high volume of orders during Sale times, it may not be possible for us to make amendments to your purchases once they have been ordered. All items must be returned unused, in their original condition and from the country that the order was delivered to. 



You may return items sold by ginagrnw.store within 14 days from the date of delivery for a full refund, providing that the return tag remains attached to the accessory or garment and the item is in original, unused, unworn or altered or unwashed condition. If you have any questions or complaints about a product or wish to return an item, please email [email protected] with your order number and specify details of the complaint, return or exchange. Excluded are Made-to-order as well as any samples sale items where we have a No Refunds and No Return policy. Only regular priced items may be refunded, all items purchased for sale are non-refundable. 

We reserve the right to reject refunds that do not comply with our returns policy. 

We cannot be responsible for returns that are lost or damaged in transit, when your return has been received and inspected, and if deemed acceptable for a refund, this  will be issued within 5 days to your original payment method. We do not offer refunds or exchanges on made-to-order or custom pieces. Deposits for custom orders are non-refundable, once a custom order is invoiced and a deposit made, this is a final sale and legal binding commitment for the custom piece and process. Note that a deposit for a custom order, is still non refundable even if the garment has not been started or completed - as at the point of invoicing and paying a deposit, the custom order process has already started, your place is reserved in our production schedule, design sketches may have already been exchanged and so we cannot offer a deposit refund. Shipping costs are non-refundable.

Return shipping and its duty/tax costs are responsibility of the customer. A tracking number must be shared with us via email at [email protected] for all return shipments organised by the customer.  


We are happy to exchange for a similar item most products that are damaged, faulty or incorrectly shipped, through any circumstance that is in our error within 30 days from the date of delivery and if a similar item is in stock.  If you need to trade your item for a different size or color, you will be liable for any charges incurred when exchanging the item. 

We only replace or exchange items that are damaged or defective, or if you would like to exchange for a different size. If you would like to organise an exchange please email [email protected] about your order.


GINA GRNW will not pass on your personal, credit card details to any third party without your permission.



We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice. If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on ginagrnw.store is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card.



In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 30 working days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.



We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.



The products sold on ginagrnw.store are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the site or for any products or services purchased from ginagrnw.store.



We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers. We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.



We will have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control.



To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.



All rights, including copyright, in the content of the ginagrnw.store web pages are owned or controlled by GINA GRNW. In accessing ginagrnw.store web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the ginagrnw.store web pages for any other purpose whatsoever without the prior written permission of GINA GRNW.  This website as a whole is protected by copyright, trademark, trade dress, intellectual property and other applicable laws. All worldwide rights are reserved.



We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for GINA GRNW products are those stated on the GINA GRNW website, in GINA GRNW catalogues or on other official GINA GRNW material. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party.



The Conditions will be governed by and construed in accordance with the laws of Switzerland and you irrevocably submit to the exclusive jurisdiction of the courts of Switzerland.